Frequently Asked Questions

Everything you need to know about shopping with GEM.

How long will it take for my GEM order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy for fashion items?

We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and intimate apparel are final sale.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as our curated collections may have slight fit variations.

Which payment methods do you accept?

GEM accepts all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Buy Now Pay Later options through Klarna and Afterpay.

Are your materials ethically sourced?

Absolutely. GEM is committed to sustainable fashion. We partner with manufacturers who prioritize ethical labor practices and use high-quality, eco-conscious fabrics whenever possible.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.